Office (Inter-Tel) Phone Support

PLACING AN INTERCOM CALL

1. With our without the handset lifted, dial an extension number.
2. If your call goes through handsfree to the called phone’s speaker, speak after you hear a double tone. If you hear continuous ringing, wait for the call to be answered.

ANSWERING AN INTERCOM CALL

To answer an intercom call that comes in through your speaker phone: EITHER, Respond handsfree. OR, Lift the handset for privacy. To answer a ringing (non-handsfree) intercom call: EITHER, Lift the handset for privacy OR, Press spkr or answer to respond handsfree. OR, Press the flashing IC key.

PLACING AN OUTSIDE CALL

1. With or without the handset lifted, press outgoing, or the number 9
2. Dial the desired number. (If you see a request for an account code and hear a single progress tone, you must dial an account code before you can place your call.)

MAKING AN EMERGENCY CALL

Dial 911 to automatically place a call to the system’s programmed emergency number (usually 911). You do not have to press outgoing first.

ANSWERING AN OUTSIDE CALL

Lift the handset. OR, Press answer OR, Press the flashing key.

REDIALING AN OUTSIDE NUMBER

While on a call or after selecting a line, presses REDIAL. A line is selected automatically, and the number is dialed.

PLACING A CALLER ON HOLD

Press hold and hang up or place another call. To return to the call, lift the handset and press the flashing key.

RESPONDING TO A WAITING CALL

If you hear a “call waiting” tone through your handset and/or you see a display, end you current call or place it on hold. Then press answer or the flashing key.

TRANSFERRING A CALL TO ANOTHER EXTENSION

1. Press transfer.
2. Dial the desired extension number.
3. Wait for the answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing key to return to the caller.

TRANSFERRING A CALL TO VOICE MAIL

1. Press transfer.
2. Dial the voice mail extension number.
3. EITHER, Dial the desired mailbox number and then hang up. OR, Hang up to send the call to the voice mail menu (so that the caller can enter the mailbox number).

TRANSFERRING A CALL TO AN OUTSIDE NUMBER

1. Press transfer and select an outside line.
2. Dial the desired telephone number,
3. Wait for the answer, announce the call and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing key to return to the caller.

PICKING UP A CALL FROM ANOTHER EXTENSION

1. Lift the handset and dial 4.
2. Dial the extension number where the call is ringing or holding.

FORWARDING CALLS

1. Press fwd. (Executive and Professional Display Phone users must then select a menu key.)
2. Do one of the following:
   1. To forward to an outside telephone number: Select an outside line and dial a telephone number.
   2. To forward to an extension number: Dial the extension number
   3. To forward to your voice mailbox: Dial the voice mail extension. (does not go to voice mail.)

CANCELING CALL FORWARD

Press fwd. (Executive and Professional Display Phone users must then press the FWD OFF menu key.)

PLACING CONFERENCE CALLS

1. While on the first call, press cnf. The call is now on hold.
2. Place an intercom or outside call. Then press the flashing cnf to place the call on hold. (If necessary, repeat this step to place a third call on hold.)
3. Press the flashing cnf to join all of the calls together in the conference.

CHANGING VOLUME LEVELS

Either press the high or low end of the Volume key. OR, Press the VOL UP or VOL DN key. OR, Press the up or Down arrow on the Volume key. To save your change: EITHER, Press both ends of the volume key at the same time. OR, Press both keys at the same time. OR, Press the middle of the key.

ENTERING YOU VOICE MAILBOX

1. If your msg key is lit and you have a message from voice mail:
   1. Lift the handset or press spkr.
   2. Press msg,
   3. Enter your personal password and press #
2. If your msg key is not lit, enter your mailbox by following these steps:
   1. Dial the voice mail extension number 275. (You hear the main menu.)
   2. During or after the greeting, press * to identify yourself as a subscriber.
   3. Enter you mailbox number and your personal password (if programmed). Then press #

LISTENING TO VOICE MAIL MESSAGES
Enter your mailbox as described above.

1. Press 1 to listen to your new messages. While you are listening to a message, you can use the following options:
   1. Press # to skip to the end of the recording
   2. Press 1 to back up.
   3. Press 2 to pause. (Then press any key to continue.)
   4. Press 3 to skip ahead
   5. Press 4 to lower the volume
   6. Press 5 to play the message envelope.
   7. Press 6 to raise the volume
   8. Press 7 to save the new message in your mailbox.
   9. Press 9 to delete the message in your mailbox.
2. When the message has finished playing, you have the following options:
   1. Press 1 to replay the message from the beginning.
   2. Press 2 to reply to the message (or make a return call, if enabled).
   3. Press 3 to forward a copy of the message to another subscriber.
   4. Press 4 to listen to the previous message.
   5. Press 5 to play the introductory message envelope.
   6. Press 6 to listen to the next message.
   7. Press 7 to save the new message in your mailbox.
   8. Press 9 to delete the message from your mailbox.

SENDING VOICE MAIL MESSAGES

1. Enter your mailbox as described above.
2. Press 2.
3. Dial the mailbox number where you want to leave the message.
4. Press # to accept the subscriber’s name.
5. Record your message after the tone.
6. When finished, hang up or press # and listen for more options.