Federal Contacts for Learners & Borrowers

Direct Loan Applicant Services
Phone: 800.557.7394
Email: CODsupport@acs-inc.com
Fax: 877.623.5082
Learners/Borrowers may call for assistance with:

• Filling out the electronic promisary notes
• Appeal a Denied Credit Decision
• Endorser Application Questions
• Verify if MPN/Endorser Addendum was received at Montgomery, AL.

Electronic Master Promissory Note (eMPN)
Web: www.studentloans.gov
Phone: 800.557.7394
Email: orders@fsapubs.org
Fax: 301.470.1244

Borrower Services
Website: www.dl.ed.gov
Phone: 800.848.0979
Learners/Borrowers with repayment questions can call or visit the site for answers and additional information.

NSLDS
Review your loan once it has been disbursed on the National Student Loan Data System.

Direct Loan Consolidation
Web: www.loanconsolidation.ed.gov
Phone: 800.557.7392

Federal Student Aid Information Center
Phone: 800.433.3243